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File A Claim

  • Are you filing a claim for loss or damage to a parcel?
     
  • Has it been less than 30 days since the parcel was tendered to Eastern Connection?
     

If this criterion is met, please Click Here to download our claim form. When complete, return via email to: claims@easternconnection.com. Your claim will be reviewed in a timely manner and you will be notified via preferred method of communication of the disposition of the claim.

 

If claim is for damage, please include supporting evidence (photos).

 

Please include copy of invoice for cost (not retail value) of the shipment.

 

 

Money Back Guarantee (GRD):
 
Eastern Connection’s Ground Money-Back Guarantee (Holiday Amendment).
Eastern Connection Ground will credit or refund the transportation charge to a shipper if it does not deliver the shipper's standard ground and multiweight ground package(s) by the end of the scheduled delivery day as published on Easternconnection.com. Please note the Eastern Connection Service Guide amendment holiday changes in policy for calendar year 2011 and beyond.
Due to the increased volume following the Thanksgiving holiday, Eastern Connection reserves the right to suspend or revoke the Ground Money-Back Guarantee for undelivered packages when tendered during the 14 calendar days before Christmas.
The conditions and situations described above summarize in general the principal terms, conditions and exceptions to the Eastern Connection Money-Back Guarantee. See easternconnection.com for any current changes in the above terms, conditions and exceptions.