Eastern Connection - Regional Parcel Carrier Automates - BizTalk Server Case Study

“We’ve squeezed all wait times out of the process .… We save hundreds of hours of data checking each week, which directly affects our bottom line.

James Berluti, President and Chief Executive Officer, Eastern Connection

Eastern Connection is the largest regional express parcel carrier on the east coast of the United States. When big competitors began to spend billions of dollars to automate and Web-enable their operations, Eastern Connection looked for ways to replace paper-based and phone-based processes with similar automated technologies—at a price it could afford. Eastern Connection worked with Greystone Solutions, a Microsoft® Gold Certified Partner, to create an automated message-processing system using Microsoft BizTalk® Server 2004, Microsoft SQL Server™ 2000, Microsoft Windows Server™ 2003, and the Microsoft Visual Studio® .NET 2003 development system. The new system is saving millions of dollars by eliminating manual data entry, creating higher customer satisfaction with Web-based package tracking, and generating detailed data that managers use to better guide the business.

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