Customer Support

Eastern Connection is here to answer all of your account related questions and to make your shipping process as easy as possible. At your request, we can provide the name of the person who received your package and the date and time of delivery. Proof of deliveries, as well as every package scan along the way, are also available online.

In addition, we can help you with:

• Requesting supplies,
• Package tracking,
• Custom shipping services 
• Concerns about a parcel shipment
• Online signature capture and P.O.D., and
• Money-back guarantees

If you can’t find the answers you need online, feel free to pick up the phone and call our 24/7 Customer Service line at 1-800-877-4745.

If you are having IT problems, please contact our IT department directly at 781-926-7257.

If you aren't currently an Eastern Connection Customer, call a Customer Service representative 800-877-4745, email customer service customerservice@easternconnection.com, or click the "Create an Account" button to create an account online.